Introduction
This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website. This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.
Please note that if your order has been made vie PayPal we are unable to change or amend your address or delivery details –
Delivery Methods
We will deliver to the following countries and territories: UK, Europe, International.
If the address for the delivery of your order is a UK mainland address, then you will be able to select Standard Delivery or Next Day Delivery from the delivery methods.
If the address for the delivery of your order is not a UK mainland address, then you will be able to select Worldwide Shipping from the following delivery methods :
Standard Delivery
Next Day Delivery - Track 24
Worldwide Shipping
Australia Express (orders before 1pm Monday-Thursday) 3-4 Working Days
Cyprus Express (order before 1pm Monday-Thursday) 1-2 Working Days
France Express (order before 1pm Monday-Thursday) 1-2 Working Days
Germany Express (order before 1pm Monday-Thursday) 1-2 Working Days
Italy Express (order before 1pm Monday-Thursday) 1-2 Working Days
Netherlands Express (orders before 1pm Monday-Thursday) 1-2 Working Days
Portugal Express (order before 1pm Monday-Thursday) 1-2 Working Days
Republic of Ireland Express (order before 1pm Monday-Thursday) 1-2 Working Days
Spain Express (order before 1pm Monday-Thursday) 1-2 Working Days
United States of America Express (orders before 1pm Monday-Thursday) 1-2 Working Days
Dispatch Periods
Standard delivery may be dispatched up to 5 working days after the order is placed, these periods run from the close of business on the day the order is placed. If you place your order after 3pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day.
These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.
For international delivery the delivery period if 5-7 working days after dispatch.
Delivery Charges
Delivery charges will be calculated and automatically applied to your order during the checkout process.
Below indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in GBP and are inclusive of VAT. Delivery method
Delivery Period & Charges
Standard delivery £3.50 2nd class Royal Mail 2-5 working days, after dispatch.
Next Day Delivery: £4.95 Track 24 -Track 24 aims to delivery your item(s) the next working day and includes full online tracking, (Next working day excludes weekends and bank holidays) Mon-Fri up until 3pm. Orders after 3pm will be processed on next working day.
World Wide Shipping:
Saturday: £7.50 Saturday Delivery (Order before 3pm Friday)
Sunday: £7.50 Sunday (Order before 3pm Friday)
These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.
Additional deliveries and collection
If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. The Duty and Import Tax is payable by the customer
Delivery problems
If you experience any problems with a delivery, please contact us by email to mail@siksilk.com or contact our Customer Service Team on 01723 861447.
If our delivery service provider is unable to deliver your products, and such failure is your fault and you do not collect your products from our delivery service provider within the time deified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual cost of the redelivery. An indicative list go the situations are failure to deliver will be your faults set out below.
Returns
Introduction
We understand that from time to time you may wish to return a product to us. We have created this 28 day returns policy to enable you to return products to us in appropriate circumstances. Please note we can not accept any returned items without their original tags.
This returns policy applies to customers all our customer world wide.
This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Protection (Distance Selling) Regulations 2000) .
Returns
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
Returns procedure
European & International Returns – Not including PayPal (see below for free PayPal returns)
Log into your SikSilk account, go to order history and click on the relevant order number left hand side.
On the right side of the order you will see a return tick box, tick the box and select the reason for return.
Click continue. You will then receive an email to confirm the return.
Return the package along with the invoice to us at the address below:
DBS Clothing Limited
Unit 8A Plaxton Park
Cayton Low Road
Scarborough
North Yorkshire
United Kingdom
YO11 3BQ
Please retain the proof of postage from the courier you use.
Royal Mail: At SikSilk We now offer free returns for the UK via Royal Mail
Log into your SikSilk account, go to order history and click on the relevant order number left hand side.
On the right side of the order you will see a return tick box, tick the box and select the reason for return.
Click continue.
You will receive an e-mail confirming your return.
Click on the hyperlink on the return email from SikSilk to access the free returns portal.
http://www.royalmail.com/track-my-return/create/2170
Follow the step by step guide to fill in the returns form on the royal mail portal. (It is recommended to have adobe Acrobat Reader installed for the download)
Send the package back to us via royal mail
Please retain the proof of postage form the post office.
SikSilk do not accept responsibility for any missing returns packages.
Free PayPal Returns:
Only to purchases made directly through PayPal are eligible for free returns via PayPal.
Log into your SikSilk account, go to order history and click on the relevant order number left hand side.
On the right side of the order you will see a return tick box, tick the box and select the reason for return.
Click continue.
You will receive an e-mail confirming your return.
You will need to return the parcel the below address and pay for the postage.
DBS Clothing Limited
Unit 8A Plaxton Park
Cayton Low Road
Scarborough
North Yorkshire
United Kingdom
YO11 3BQ
Please retain the proof of postage from the courier you use – this is needed as proof so you can request your return through PayPal.
Log into your PayPal account and click the 'Request Return Shipping Refund' Link- enabling you to fill out a request refund request. You will need to provide your posting receipts to the PayPal return shipping on us service.
The balance for the postage will then be refunded by PayPal – subject to their approval process – you will need to upload the receipt for the return to the PayPal portal. Please note that SikSilk will not refund the postage for any Return Requests which have been rejected by PayPal.
PayPal Returns FAQ
Does the purchase have to be made through paypal.
Yes. Only to purchases made directly through PayPal are eligible for free returns.
How do I Activate my free returns?
On the PayPal homepage select Benefits form the top banner – From here click activate returns on me. From here you will be able to request your refund by uploading the receipt for the return
How long do I have to request a refund from PayPal?
You have 30 days from the date the return is sent back to the seller to request a refund.
How do I request a refund?
To ask for a refund, you will log into your PayPal account, select the transaction, and click the ‘Request return shipping refund’ link enabling you to fill out a refund request and provide your posting receipts to the PayPal Return Shipping on Us service.
How will I be refunded and how long does it take?
If your request is accepted, you will receive the corresponding funds directly into their PayPal account. It can take up to 10 days from the time the you submit the refund request form for a refund to go through.
Does it work with all shipping methods?
Yes, Paypal accept returns from local post regular mail, courier, or any other regular shipping options or services.*
Is there a cap on the refunds offered?
Yes. There is a maximum amount allowed per refund depending on the buyers country and currency, but this is typically around €30 per request in mainland Europe and £15 per request in the UK. See full UK terms and conditions. If the cost of the return is greater then this the buyer will have to cover any additional costs themselves. for more information please see; https://www.paypal.com/uk/webapps/mpp/refunded-returns/general-conditions
Can all customers benefit from this service?
This service is available to customers who have opted into the service and reside in one of the following countries: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Latvia, Lithuania, Malaysia, Malta, Norway, Netherlands, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, USA and UK.
Exclusions
The following products may not be returned under this policy: Goods that have been used, worn, washed, modified or damaged in anyway or do not have their original tags attached to the garment.
Refunds
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.
Unless the item you are returning to us is deemed to be faulty you will not be refunded the postage cost on that order.
Promotions/Offers
Please note that if you have placed an Order and received a free promotional item in return for spending in excess of a certain amount, please be aware that if you return an item for a refund which takes the value of this Order under the specified amount, you may be required to pay in full for the free item unless this item is returned at the same time as the item giving rise to the refund (this will be deducted from any refund due)
Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
We will not refund or exchange the product
If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
Our email address is: customer@siksilk.com
