International Delivery Available
Hassle Free Returns Policy
Next Day Delivery Available on UK Orders

Contact Us - Customer Services

Customer Services


Telephone; 01723 861447


Monday to Friday from 9.00 am to 5:00 pm

 

Email

 

Mail@SikSilk.com

 

Monday to Friday from 9.00 am to 5:00 pm


Social Media

 

Instagram. @SikSilk



Twitter. @SikSilk 



Facebook. @SikSilk


Monday to Friday from 9.00 am to 5:00 pm



FAQ.



Returns


When returning footwear please return to us in the original box within another box or original bag packing.

European & International Returns – Not including PayPal (see below for free PayPal returns)

Log into your SikSilk account, go to order history and click on the relevant order number left hand side. 

On the right side of the order you will see a return tick box, tick the box and select the reason for return. 

Click continue. You will then receive an email to confirm the return.

Return the package along with the invoice to us at the address below:

DBS Clothing Limited

Unit 8A Plaxton Park

Cayton Low Road

Scarborough

North Yorkshire

United Kingdom

YO11 3BQ

Please retain the proof of postage from the courier you use. 

Royal Mail: At SikSilk We now offer free returns for the UK via Royal Mail

Log into your SikSilk account, go to order history and click on the relevant order number left hand side. 

On the right side of the order you will see a return tick box, tick the box and select the reason for return. 

Click continue. 

You will receive an e-mail confirming your return.

Click on the hyperlink on the return email from SikSilk to access the free returns portal. 

http://www.royalmail.com/track-my-return/create/2170

Follow the step by step guide to fill in the returns form on the royal mail portal. (It is recommended to have adobe Acrobat Reader installed for the download)

Send the package back to us via royal mail

Please retain the proof of postage form the post office.

SikSilk do not accept responsibility for any missing returns packages. 

Free PayPal Returns: 

Only to purchases made directly through PayPal are eligible for free returns via PayPal.

Log into your SikSilk account, go to order history and click on the relevant order number left hand side. 

On the right side of the order you will see a return tick box, tick the box and select the reason for return. 

You will receive an email to confirm the return

Click continue. 

You will need to return the parcel along with a copy of your invoice to the below address and pay for the postage.

DBS Clothing Limited

Unit 8A Plaxton Park

Cayton Low Road

Scarborough

North Yorkshire

United Kingdom

YO11 3BQ

Please retain the proof of postage from the courier you use – this is needed as proof so you can request your return through PayPal.

Log into your PayPal account and click the 'Request Return Shipping Refund' Link- enabling you to fill out a request refund request. You will need to provide your posting receipts to the PayPal return shipping on us service. 

The balance fo the postage will then be refunded by PayPal - subject to the approval process - You will need to upload the receipt for the return to the PayPal portal. Please not that SikSilk will not refund any postage for any return requests which have been rejected by Pay Pal. 

Exchange

If you wish to exchange your item please note this on the bottom of your invoice. All exchange requests are subject to availability - If they is no availability we will refund your item. 

 

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